ISO 29991:2020 言語学習サービス—要件 | ページ 2

Foreword

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The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, 2 (see www.iso.org/directives ).

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This document was prepared by Technical Committee ISO/TC 232, Education and learning services.

This second edition cancels and replaces the first edition (ISO 29991:2014), which has been technically revised.

The main changes to the previous edition are as follows:

• minor changes to align with ISO 29993;
• changes in terminology to reflect the new scope and title of ISO/TC 232, 'Education and learning services'. When originally developed, ISO 29991:2014 was aligned with the scope and title of the TC at that time, which encompassed learning services outside formal education.

Introduction

The objective of this document is to set minimum requirements for language-learning services. This document uses the term 'learning services' rather than 'training' in order to encourage a focus on the learner and the results of the learning process, and to emphasize the full range of options available for language learning.

The aims of the document are

• a) to improve transparency and enhance the credibility of the language-learning services market;
• b) to protect consumers by preventing prejudicial practices;
• c) to improve the quality of language learning for all interested parties.

Entities interested in using this document will include language-learning service providers of all kinds and any size, as well as associations or consortia of language-learning service providers.

This document is necessary because although in some countries the quality control of language-learning services is well established, the standards applied vary greatly, and in many other countries there is limited or no regulation.

This document incorporates the broad interdisciplinary expertise of various organisations involved in standardization – quality assurance, educational technology, programme evaluation, second language acquisition and applied linguistics, at both national and international levels.

1 Scope

This document specifies requirements for language-learning services. These include any language-learning services that are addressed to language learners themselves as well as to interested parties who are acquiring the services for the benefit of learners. The key features of any such service are that the goals of learning are defined and evaluated, and that it involves interaction with the learner. The instruction may be delivered face-to-face, be mediated by technology or be a blend of both.

In cases where the language-learning services are provided by an organization that delivers products (goods and services) or other learning services in addition to language-learning services, this document only applies to language-learning services.

2 Normative references

There are no normative references in this document.

3 Terms and definitions

For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

Bibliography