ISO 21102:2020 アドベンチャーツーリズム—リーダー—人事能力 | ページ 2

Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

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This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

This first edition cancels and replaces ISO/TR 21102:2013, which has been technically revised. The main changes are as follows:

• ISO 20611 has been added as a reference in the Introduction;
• Normative references have been included in Clause 2;
• Requirements have been added (previously there were recommendations) in Clauses 4 to 7;
• Information on qualifications for leaders (formal and otherwise) has been added in 7.1.

Introduction

0.1 Adventure tourism

Adventure tourism is a global industry that is growing in importance. Whether provided on a commercial, not for profit or charitable basis, adventure tourism activities involve an accepted, inherent element of risk and challenge. Taking risks brings rewards but also dangers. In order to maximize the rewards, adventure tourism activity providers should operate as safely as practicable.

0.2 Adventure tourism standards

The purpose of these documents is to set out the minimum requirements for safety management systems and for providing information to participants.

This document, along with ISO 20611, ISO 21101 and ISO 21103, provides a basis for adventure tourism activity providers to plan, deliver and provide information on adventure tourism activities as safely as practicable.

The following documents are independent entities since they apply to different aspects of adventure tourism:

• ISO 20611 provides requirements and recommendations on good practices for sustainability (environmental, social and economic aspects) for adventure tourism activities.
• ISO 21101 specifies how the adventure tourism organization manages its operations in terms of safety.

  NOTEISO 21101,Adventure tourism — Safety management systems — A practical guide for SMEs is a handbook that offers step-by-step guidance and examples to help small and medium-sized adventure tourism operators to develop, implement and continually improve a safety management system following the requirements of ISO 21101.

• This document specifies the minimum requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity.
• ISO 21103 specifies the minimum information to be communicated to participants and potential participants before, during and after the activity.

Effective implementation of these documents will help consumers and other participants make informed choices about activities and providers.

0.3 Purpose of this document

Adventure tourism activity leaders' competencies for leading participants and assuming responsibility for them is a critical factor in ensuring delivery of safe adventure tourism activities.

Competency is a concept that is based on knowledge, skills and attitudes or attributes.

Depending on the type of adventure tourism activity (e.g. rafting, hiking, cascading, climbing), different competencies are required. Nevertheless, there are some competencies that are common to every adventure tourism activity. These common competencies (and the respective expected results) are the focus of this document.

1 Scope

This document establishes the requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity, which can affect the quality and safety of the services provided. It can be used by all types and sizes of providers operating in different geographic, cultural and social environments.

This document does not apply to diving leaders, for whom References [1], [2] and [4] to [9] apply.

2 Normative references

The following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.

3 Terms and definitions

For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

Bibliography