ISO 21620:2021 観光および関連サービス—ヘリテージホテル—設備およびサービス要件 | ページ 2

Foreword

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This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

Introduction

Recent years have seen an increase in the demand for and availability of heritage hotels, as they attract the attention of cultural tourists, who choose them as their preferred accommodation, and hotel investors and developers.

These hotels are a symbol of the history, art and architecture of their era. Hence, in order to both preserve their cultural heritage and allow tourists to enjoy the distinctive qualities and ambience of a traditional way of life, it is necessary to determine requirements and recommendations for heritage hotels. In addition, it is necessary to establish criteria for the preservation of buildings and for rendering services to guests in the anticipated manner.

The architecture of the property to be considered for this category should not normally be interfered with. Any extension, improvement, renovation or change to the existing structure should be in keeping with the traditional architectural styles and construction techniques, harmonizing the new with the old.

The criteria determined in this document will help the operators of heritage hotels provide services to interested customers (mostly cultural tourists) in a historical environment.

This document aims to conserve historical buildings.

There are other International Standards for accommodation dealing with other topics (e.g. quality, sustainability, accessibility for all) in hotels. Therefore, where no specific criteria are defined, general services defined in ISO 21401, ISO 21902 and ISO 22483 may be used.

1 Scope

This document establishes the requirements and recommendations related to the equipment and services applicable to heritage hotels in order to provide quality services in a traditional style.

This document emphasizes the harmonization of the equipment, furniture and service provision style with the historical period to which the heritage hotel belongs. It does not deal with the equipment or services of other types of hotels.

2 Normative references

There are no normative references in this document.

3 Terms and definitions

For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminology databases for use in standardization at the following addresses:

Bibliography