ISO 31030:2021 旅行リスク管理—組織向けのガイダンス | ページ 6

3.1

competence

ability to apply knowledge and skills to achieve intended results

Note 1 to entry: This constitutes one of the common terms and core definitions of the harmonized structure for ISO management system standards.

[SOURCE:ISO 22300:2021, 3.1.42]

3.2

crisis

abnormal or extraordinary event or situation that threatens an organization (3.9) and requires a strategic, adaptive and timely response in order to preserve its viability and integrity

Note 1 to entry: The event can include a high degree of uncertainty.

Note 2 to entry: The event can exceed the response capacity or capability of the organization.

Note 3 to entry: Given the nature of a crisis, it is possible that there will not be an adequate or appropriate plan to deal with the event, such that a flexible and dynamic approach is needed.

3.3

crisis management team

group of individuals functionally responsible for the direction and implementation of the organization’s (3.9) crisis (3.2) management capabilities

3.4

duty of care

moral responsibility or legal requirement of an organization (3.9) to protect the traveller (3.21) from hazards (3.5) and threats (3.17)

Note 1 to entry: The legal aspect of duty of care can arise from, among others, negligence, contract and statute.

Note 2 to entry: Legal requirements and how they arise, including insurance coverage, can differ between jurisdictions.

Note 3 to entry: Legal requirements can be qualified in scope (e.g. it is possible they will not be absolute).

Note 4 to entry: Organizations should seek advice from a competent legal adviser to ascertain the scope and nature of their duty of care relating to the context of this document.

3.5

hazard

source of potential harm

[SOURCE:ISO 31073:— ¹ , 3.7.5, modified — Note 1 to entry has been deleted.]

3.6

incident

adverse event that can be, or can lead to, a disruption, loss, emergency or crisis (3.2)

Note 1 to entry: An incident can negatively impact a traveller’s (3.21) health, safety and security.

Note 2 to entry: An incident can negatively impact the organization (3.9) , e.g. by reputational damage, financial loss.

Note 3 to entry: An incident can negatively impact organizational resilience.

3.7

incident management team

group of individuals functionally responsible for planning for the likelihood and management of an incident (3.6)

Note 1 to entry: Responsibilities of the incident management team can include liaison with external organizations (3.9) , stakeholders (3.15) and families.

3.8

off-duty time

time when travellers (3.21) are not engaged in work activities but remain under the general supervisory responsibility of the organization (3.9)

Note 1 to entry: This can include a weekend depending on the trip duration.

3.9

organization

person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives

Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm, enterprise, authority, partnership, association, charity or institution, or part or combination thereof, whether incorporated or not, public or private.

[SOURCE:ISO 31022:2020, 3.4, modified — Note 1 to entry has been modified.]

3.10

personal leave time

period of time, occurring before, after or within the scheduled duration of the work activity or project, that falls outside the supervisory responsibility of the organization (3.9)

3.11

provider

organization (3.9) providing services or products, or both, to the organization in accordance with agreed specifications, terms and conditions

3.12

risk

effect of uncertainty on objectives

Note 1 to entry: An effect is a deviation from the expected. It can be positive, negative or both, and can address, create or result in opportunities and threats (3.17) .

Note 2 to entry: Objectives can have different aspects and categories and can be applied at different levels.

Note 3 to entry: Risk is usually expressed in terms of risk sources, potential events, their consequences and their likelihood.

[SOURCE:ISO 31000:2018, 3.1]

3.13

risk assessment

overall process of risk identification, risk analysis and risk evaluation

[SOURCE:ISO 31073:—, 3.6.1]

3.14

risk treatment

process to modify risk (3.12)

Note 2 to entry: Risk treatments that deal with negative consequences are sometimes referred to as “risk mitigation”, “risk elimination”, “risk prevention” and “risk reduction”.

Note 3 to entry: Risk treatment can create new risks or modify existing risks.

[SOURCE:ISO 31073:—, 3.10.1]

3.15

stakeholder

person or organization (3.9) that can affect, be affected by, or perceive themselves to be affected by a decision or activity

Note 1 to entry: The term “interested party” can be used as an alternative to “stakeholder”.

[SOURCE:ISO 31000:2018, 3.3]

3.16

student

individual on placement, internship, apprenticeship or otherwise, under the control of an employing organization (3.9) as part of a training programme, or enrolled in a school or other educational institution

Note 1 to entry: As students can be under the age of legal responsibility, it is possible they will not be able to make legal decisions themselves.

3.17

threat

potential source of danger, harm or other undesirable outcome

[SOURCE:ISO 31073:—, 3.7.7, modified —Notes 1 and 2 to entry have been deleted.]

3.18

travel

movement of a person(s), on behalf of an organization (3.9) , which comes within the scope of the organization’s duty of care (3.4)

Note 1 to entry: The movement can be either domestic or international.

3.19

travel risk

effect of uncertainty on objectives due to travel (3.18)

3.20

travel risk management

TRM

coordinated activities to direct and control an organization (3.9) with regard to travel risk (3.19)

3.21

traveller

person(s) undertaking travel (3.18)

3.22

worker

person performing work or work-related activities that are under the direct or indirect control of the organization (3.9)

Note 1 to entry: Persons perform work or work-related activities under various arrangements, paid or unpaid, such as regularly or temporarily, intermittently or seasonally, casually or on a part-time basis.

Note 2 to entry: Workers include top management, managerial and non-managerial persons.

Note 3 to entry: The work or work-related activities performed under the control of the organization may be performed by workers employed by the organization, workers of external providers (3.11) (contractors, sub-providers), individuals, agency workers, and by other persons to the extent the organization shares control over their work or work-related activities, according to the context of the organization.

[SOURCE:ISO 45001:2018, 3.3, modified — “direct or indirect” has been added to the definition and “sub-providers” has been added to Note 3 to entry.]