ISO 18513:2021 観光サービス—ホテルおよびその他のタイプの観光宿泊施設—用語, 語彙 | ページ 6

3.1.1

一

少なくとも睡眠と衛生設備の提供

3.1.2

、

観光客の 宿泊施設（3.1.1） によって提供される施設、サービス、またはその両方の評価を提供する等級付けまたは分類スキームシステム。

注記 1:通常は 5 つのカテゴリー内にあり、多くの場合、1 つから 5 つの記号で示されます。

注記 2:評価システムは、国際、国または地域の当局、観光局、業界団体、またはガイド発行者によって組織されます。

3.2.1

hotel

commercial establishment providing at least reception, accommodation (3.1.1) and daily cleaning, recognized or registered as such in the applicable legislation

Note 1 to entry: A hotel may also offer a food and beverage service and other ancillary services.

3.2.2

all-suite hotel

hotel (3.2.1) where accommodation (3.1.1) is provided only in suites (3.3.6)

3.2.3

aparthotel

apartment hotel (3.2.1) where accommodation (3.1.1) is provided in studios (3.3.7) or apartments (3.3.8)

3.2.4

apartment complex

commercial establishment consisting of several units of studios (3.3.7) or apartments (3.3.8) dedicated to tourist accommodation exclusively

3.2.5

serviced apartments

commercial establishment consisting of several units of studios (3.3.7) or apartments (3.3.8) dedicated to extended stays, with a limited range of services

Note 1 to entry: Examples of services include changing of linen or towels and cleaning.

3.2.6

motel

hotel (3.2.1) located on a major road with nearby parking (3.7.17) facilities, designed for tourists travelling by road

3.2.7

pension

establishment offering accommodation (3.1.1) where meals are available mainly for accommodated guests

Note 1 to entry: Usually pensions provide fewer services than hotels (3.2.1) .

3.2.8

hostel

establishment where accommodation (3.1.1) in multiple-bedded rooms (3.3.10) or dormitories (3.3.11) and other type of rooms, with a limited range of meals, self-catering facilities or both, is provided

Note 1 to entry: Accommodation is usually sold per bed.

3.2.9

bed and breakfast

B&B

guest house

private house where tourist accommodation (3.1.1) and breakfast are provided commercially

3.2.10

holiday flat

holiday house

private house in which tourist accommodation (3.1.1) is provided in a studio (3.3.7) , an apartment (3.3.8) or the entire house

3.2.11

homestay

room for rent in a resident-occupied house or flat

Note 1 to entry: Sanitary facilities are shared with the host, other guests or both.

3.2.12

couch-sharing

type of accommodation (3.1.1) consisting of the use of a sleeping facility (e.g. couch, bed) in a resident-occupied house or flat and without any guarantee of privacy

Note 1 to entry: Sanitary facilities are shared with the host, other guests or both.

3.2.13

rural accommodation

lodge

holiday cottage

type of accommodation (3.1.1) located in a rural environment

3.2.14

farmhouse

type of rural accommodation (3.2.13) on an operating farm

3.2.15

holiday camp

holiday centre

holiday village

holiday establishment, usually providing accommodation (3.1.1) in chalets, bungalows or mobile homes (3.2.21) and providing on-site entertainment facilities, shops and catering facilities

3.2.16

campsite

caravan park

holiday park

touring park

establishment with common sanitary facilities providing accommodation (3.1.1) , or the space for this, in the form of tents (3.2.23) , touring caravans (3.2.20) , motor homes (3.2.19) and mobile homes (3.2.21) , with or without central entertainment and sports facilities, shops and catering facilities

Note 1 to entry: In some cases, accommodation (3.1.1) is provided in alternative facilities such as safari tents, pods, yurts, shepherd huts or similar, which is often considered as glamping (3.2.17) .

3.2.17

glamping

glamourous camping

outdoor campsite (3.2.16) with luxury services and amenities

3.2.18

mountain refuge

isolated accommodation (3.1.1) located in the mountains, staffed or not, generally offering dormitories (3.3.11)

Note 1 to entry: Refuges are generally used for short-term stays.

3.2.19

camper van

motor home

caravanette

micro van

self-driven motorised recreational road vehicle, providing sleeping and self-catering facilities

3.2.20

caravan

touring caravan

mobile accommodation (3.1.1) with self-catering facilities on a wheeled trailer that can be towed on the road

3.2.21

holiday caravan

mobile home

caravan (3.2.20) which is basically static but capable of being transported, stationed on a pitch, usually in a holiday park (3.2.16)

3.2.22

rigid folding caravan

caravan (3.2.20) , the body of which is of rigid material and folds or is telescopic for transportation

3.2.23

tent

shelter made of fabric which can be dismantled and folded up for ease of transport

3.2.24

trailer tent

tent (3.2.23) mounted on a trailer and designed to be towed behind a road vehicle

3.2.25

house boat

static (docked) or mobile (for cruises) boat providing accommodation (3.1.1) and self-catering facilities

3.3.1

single room

room with sleeping facilities for only one person

3.3.2

double room

room with sleeping facilities for two persons in a double bed or two adjoining single beds

Note 1 to entry: A double bed for two people can have one or two mattresses.

3.3.3

twin room

room with sleeping facilities for two persons in separate beds

3.3.4

family room

room with sleeping facilities for three or more persons, at least two of which are suitable for adults

Note 1 to entry: Cots or baby beds (beds with high sides for an infant or a very young child) can be provided in family rooms.

3.3.5

junior suite

accommodation (3.1.1) with extra living space in one room

3.3.6

suite

accommodation (3.1.1) providing separate but connected sleeping and living spaces in at least two rooms

3.3.7

studio

accommodation (3.1.1) in one room with a kitchenette (3.7.2)

3.3.8

apartment

accommodation (3.1.1) providing separate sleeping and living facilities with a kitchenette (3.7.2)

3.3.9

duplex

suite (3.3.6) or apartment (3.3.8) on different floor levels with an internal connection

3.3.10

multiple-bedded room

room with sleeping facilities for three or more persons

3.3.11

dormitory

dorm

multiple-bedded room (3.3.10) shared with other guests

3.3.12

accessible room

room that has specific characteristics that allow accommodation for persons with disabilities and that facilitates independence, comfort and a safe environment

[SOURCE: ISO 21902:2021, 3.2, modified — term revised.]

3.4.1

room only

tariff in which the price of accommodation (3.1.1) does not include food or beverages

Note 1 to entry: The tariff can be per person or per accommodation.

3.4.2

bed and breakfast

tariff in which the price of accommodation (3.1.1) includes breakfast

Note 1 to entry: The tariff can be per person or per accommodation.

3.4.3

half board

tariff in which the price of accommodation (3.1.1) includes breakfast and either lunch or dinner

Note 1 to entry: The tariff can be per person or per accommodation.

3.4.4

full board

tariff in which the price of accommodation (3.1.1) includes breakfast, lunch and dinner

Note 1 to entry: The tariff can be per person or per accommodation.

3.4.5

all-inclusive

tariff in which the price includes accommodation (3.1.1) , meals and specified beverages as well as specified facilities

Note 1 to entry: The tariff can be per person or per accommodation.

3.5.1

sanitary facilities

washbasin, toilet, and bathtub or shower

Note 1 to entry: The shower can be an integral part of the bathtub.

3.5.2

sanitary facility ensuite

sanitary facility (3.5.1) that is directly connected to the room

3.5.3

room with bathroom

room with ensuite sanitary facilities (3.5.1)

Note 1 to entry: The shower or bathtub is not necessarily in a separate room.

3.5.4

room with washbasin

room equipped with cold and warm running water without ensuite toilet

3.5.5

room with toilet

room with ensuite toilet and washbasin

3.6.1

continental breakfast

breakfast containing at least a hot drink, bread and butter, marmalade or cheese, or a combination of all three

3.6.2

expanded breakfast

continental breakfast (3.6.1) supplemented by a greater variety of bread, marmalade, jam or both, cold and hot drinks, and cheese, cold meat or both

3.6.3

full breakfast

expanded breakfast (3.6.2) supplemented by additional hot and cold food

3.6.4

buffet breakfast

self-service expanded breakfast (3.6.2) displaying a variety and quantity of food and beverages from which the guest can freely choose

3.6.5

à la carte breakfast

breakfast menu offering food and beverages, usually individually priced, sorted by groups and prepared to order

3.6.6

mini-bar service

drinks and snacks offered in the room, generally in a small refrigerator

Note 1 to entry: “Mini-bar” is a registered trademark in some countries.

Note 2 to entry: Empty small refrigerators in rooms are not considered mini-bar service.

3.7.1

self-catering facilities

provision of installations and equipment for preparing and cooking of food by the guest

3.7.2

kitchenette

small kitchen as part of a room equipped with at least a refrigerator, sink, means for cooking and self-catering facilities

Note 1 to entry: Means for cooking can include cutlery, pans, oven, microwave, glasses and dishes.

3.7.3

baggage room

dedicated room where guest luggage is stored

3.7.4

executive floor

access-restricted floor where accommodated clients can access dedicated services

3.7.5

business centre

dedicated area where computer and printer access are provided

3.7.6

conference room

meeting room

room dedicated to conferences, meetings and other events

3.7.7

TV room

common room or area for guests to watch television

3.7.8

reading room

secluded common room or area for guests specifically designated for reading

3.7.9

lounge

designated common sitting room or area for guests

3.7.10

lobby

general space at the entrance of some accommodation establishments, where the lounge (if any) and reception area are located

3.7.11

entertainment area

games area

common room or area providing a range of games, equipment and materials for the amusement of guests

Note 1 to entry: Children’s play area is a type of games area.

3.7.12

mini club

specific room or area where children are entertained under the close supervision of a responsible person

3.7.13

swimming pool

indoor or outdoor pool specifically designed for swimming, which is not necessarily heated

3.7.14

whirlpool

bath or tub with a mechanism that provides underwater jets

3.7.15

sauna

wooden cabin with hot, dry air

3.7.16

steam bath

room or cabin with hot steam

3.7.17

solarium

place designed for obtaining a tan either naturally of by artificial means

3.7.18

fitness room

gym

common room or area containing equipment for physical exercise

3.7.19

parking

covered or open-air area for leaving vehicles which are not necessarily secured

3.7.20

garage parking

parking (3.7.19) in a building

3.7.21

motor home stopover

place to park and stay overnight with facilities such as fresh water taps, disposal facilities and wastewater or chemical toilets

3.8.1

no show

situation in which the guest does not appear in the accommodation as agreed

3.8.2

late arrival

guest arrival in the accommodation later than agreed

3.8.3

early check-in

guest access to the accommodation earlier than agreed

3.8.4

late check-out

guest departure from the accommodation later than agreed

3.8.5

upgrading

offering a better room than the one agreed upon

3.8.6

concierge service

provision of information, advice, guidance and assistance to hotel guests on the hotel and other services

3.8.7

courtesy service

service that enhances guest care, offered by the accommodation establishment for free

3.8.8

air conditioning

mechanical or electronic system, individually or centrally operated, for lowing air temperature

3.8.9

climatisation

mechanical or electronic system for controlling air temperature which can be individually or centrally operated

3.8.10

laundry

service of washing, drying and ironing guests' clothes