ISO 20121:2012 イベントの持続可能性管理システム—使用に関するガイダンス付きの要件 | ページ 6

3.1

organization

person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.6)

Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.

Note 2 to entry: For organizations with more than one operating unit, a single operating unit may be defined as an organization.

3.2

sustainability

degree of sustainable development (3.3) in the context of the organization (3.1) or event (3.8)

3.3

sustainable development

development that meets the needs of the present without compromising the ability of future generations to meet their own needs

Note 1 to entry: The process provides an enduring, balanced approach to economic activity, environmental responsibility and social progress.

Note 2 to entry: Sustainable development is about integrating the goals of a high quality of life, health and prosperity with social justice and maintaining the earth's capacity to support life in all its diversity. These social, economic and environmental goals are interdependent and mutually reinforcing. Sustainable development can be treated as a way of expressing the broader expectations of society as a whole.

[SOURCE:ISO 26000:2010, 2.23, modified — Note 1 to entry has been added.]

3.4

risk

effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected — positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge of, an event, its consequence, or likelihood.

Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73:2009, 3.5.1.3) and “consequences” (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of events and consequences.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.

Note 5 to entry: In Notes 3 and 4 to entry, the term “event” does not refer to the term “event” as defined in 3.8.

3.5

policy

intentions and direction of an organization (3.1) as formally expressed by its top management (3.25)

3.6

objective

result to be achieved

Note 1 to entry: An objective can be strategic, tactical, or operational.

Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and environmental goals) and can apply at different levels [such as strategic, organization-wide, project, product and process (3.27) ]. An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as an event sustainability objective or by the use of other words with similar meaning (e.g. aim, goal, or target).

Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as an event sustainability objective or by the use of other words with similar meaning (e.g. aim, goal, or target).

Note 4 to entry: In the context of event sustainability management systems standards, event sustainability objectives are set by the organization, consistent with the event sustainability policy, to achieve specific results.

3.7

target

detailed performance requirement, applicable to the organization, that arises from the objectives (3.6) and that needs to be set and met in order to achieve those objectives

Note 1 to entry: Targets may apply to an organization's activities, products or services. They may also apply to events (3.8) in whole or in part.

[SOURCE:ISO 14001:2004, 3.12, modified — Term has been shortened from “environmental target”; Note 1 to entry has been added.]

3.8

event

planned gathering with respect to time and a place where an experience is created and/or a message is communicated

3.9

event management cycle

stages and activities of an event (3.8) (including products and services involved), from research, conception and planning through to implementation, review and post-event activities

3.10

event organizer

entity that produces and/or manages all or some aspects of an event (3.8)

Note 1 to entry: An event organizer can be a company, a body or an organization (3.1) .

Note 2 to entry: The event organizer is not necessarily the event owner (3.11) .

3.11

event owner

entity that commissions the event (3.8)

Note 1 to entry: For the purposes of this International Standard, the event owner could be the event organizer (3.10) .

3.12

end user

user taking the role of consumer

3.13

attendee

organization and/or individual that takes part in an event (3.8) for the primary purpose of receiving services or content

3.14

participant

organization (3.1) and/or individual that takes an active part in the contents of an event (3.8)

3.15

accessibility

usability of a product, service, environment or facility by people with the widest range of capabilities

Note 1 to entry: This definition is related to the fundamental principle of universal accessibility in the United Nations Convention on the Rights of Persons with Disabilities ^[13] , which outlines the requirements to be fulfilled by environments, processes, goods, products and services, objects, instruments, tools and devices in order to be understandable, usable and viable for all people in safe and comfortable conditions, and as independently and naturally as possible.

Note 2 to entry: This definition also refers to ISO 26800, which states the extent to which products, systems, services, environments and facilities can be used by people from a population with the widest range of characteristics and capabilities to achieve a specified goal in a specified context of use.

3.16

interested party

stakeholder

person or organization (3.1) that can affect, be affected by, or perceive themselves to be affected by a decision or activity

Note 1 to entry: This can be an individual or group that has an interest in any decision or activity of an organization.

3.17

inclusivity

practice of fair treatment and meaningful involvement of all interested parties (3.16)

Note 1 to entry: Inclusivity refers to all interested parties, regardless of race, age, gender, colour, religion, sexual orientation, culture, national origin, income, disability (mental, intellectual, sensorial and physical) or any other form of discrimination.

3.18

integrity

adherence to ethical principles

Note 1 to entry: Behaviour that is in accordance with accepted principles of right or good conduct in the context of a particular situation and is consistent with international norms of behaviour.

3.19

legacy

resulting remains of an event (3.8)

Note 1 to entry: Legacy includes the enduring physical, economic, social and environmental impacts of an event or events.

Note 2 to entry: Legacy also includes non-material elements, including new capacities acquired as a consequence of events, e.g. new knowledge, training, standards, best practices, skills, organizations (3.1) , systems, relationships, partnerships and innovations.

3.20

stewardship

responsibility for sustainable development (3.3) shared by all those whose actions affect environmental performance, economic activity, and social progress, reflected as both a value and a practice by individuals, organizations (3.1) , communities, and competent authorities

3.21

transparency

openness about decisions and activities that affect society, the economy and the environment, and willingness to communicate these in clear, accurate, timely, honest and complete manner

Note 1 to entry: Transparency also includes openness about the outcomes of decisions and activities.

[SOURCE:ISO 26000:2010, 2.24, modified — Note 1 to entry has been added.]

3.22

supplier

organization (3.1) providing products, services or facilities

3.23

supply chain

sequence of activities or parties that provides products or services to the organization (3.1)

[SOURCE:ISO 26000:2010, 2.22, modified — Note has been deleted.]

3.24

management system

set of interrelated or interacting elements of an organization (3.1) to establish policies (3.5) and objectives (3.6) and processes (3.27) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines.

Note 2 to entry: The system elements include the organization's structure, roles and responsibilities, planning, operation, etc.

Note 3 to entry: The scope of a management system may include the whole of the organization, specific and identified functions of the organization, specific and identified sections of the organization, or one or more functions across a group of organizations.

3.25

top management

person or group of people who directs and controls an organization (3.1) at the highest level

Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.

Note 2 to entry: If the scope of the management system (3.24) covers only part of an organization then top management refers to those who direct and control that part of the organization.

3.26

requirement

need or expectation that is stated, generally implied or obligatory

Note 1 to entry: “Generally implied” means that it is customary or common practice for the organization and interested parties that the need or expectation under consideration is implied.

Note 2 to entry: A specified requirement is one that is stated, for example in documented information.

3.27

process

set of interrelated or interacting activities which transforms inputs into outputs

3.28

procedure

specified way to carry out an activity or a process (3.27)

Note 1 to entry: A procedure may not always be formally documented.

[SOURCE:ISO 9000:2005, 3.4.5, modified — Note 1 to entry has replaced the two original notes.]

3.29

best practice

documented process or product developed by the user community, consisting of suppliers and customers, teaming for the purpose of establishing industry guidelines

[SOURCE:ISO 14621-1:2003, 2.1.1]

3.30

competence

ability to apply knowledge and skills to achieve intended results

3.31

documented information

information required to be controlled and maintained by an organization (3.1) and the medium on which it is contained

Note 1 to entry: Documented information can be in any format and media and from any source.

3.32

performance

measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to the management of activities, processes (3.27) , products (including services), systems or organizations (3.1) .

3.33

outsource (verb)

make an arrangement where an external organization (3.1) performs part of an organization's function or process (3.27)

Note 1 to entry: An external organization is outside the scope of the management system (3.24) , although the outsourced function or process is within the scope.

3.34

monitoring

determining the status of a system, a process (3.27) or an activity

Note 1 to entry: To determine the status, there may be a need to check, supervise or critically observe.

3.35

measurement

process (3.27) to determine a value

Note 1 to entry: For the purposes of this International Standard, “value” may be taken to mean numerical or ethical values.

3.36

audit

systematic, independent and documented process (3.27) for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled

Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it can be a combined audit (combining two or more disciplines).

Note 2 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.

3.37

effectiveness

extent to which planned activities are realized and planned results achieved

3.38

conformity

fulfilment of a requirement (3.26)

3.39

nonconformity

non-fulfilment of a requirement (3.26)

3.40

corrective action

action to eliminate the cause of a nonconformity (3.39) and to prevent recurrence

Note 1 to entry: In the case of other undesirable outcomes, action is necessary to minimize or eliminate the causes and to reduce the impact or prevent recurrence. Such actions fall outside the concept of “corrective action” in the sense of this definition.

3.41

continual improvement

recurring activity to enhance performance (3.32)

3.42

context

environment in which the organization (3.1) seeks to achieve its objectives (3.6)

[SOURCE:ISO Guide 73:2009, 3.3.1.1 and 3.3.1.2, modified]

Note 1 to entry: Context can be external or internal. See Clause A.3.

3.43

preventive action

action to eliminate the cause of a potential nonconformity (3.39)

3.44

impact

positive or negative change to society, economy or the environment, wholly or partially resulting from past and present decisions and activities