ISO/TS 21030:2023 教育機関 | ページ 6

3.1

virtual site

digital space where an educational organization performs work or provides educational products and services using an online environment allowing persons, irrespective of their locations, to execute processes

Note 1 to entry: Where the processes are executed in a physical environment, for example physical testing and computing laboratories, libraries, sports facilities, dormitories or food service, the site cannot be considered as a virtual site.

Note 2 to entry: An example of such a virtual site is a learning management platform with all employees performing work located remotely, working in a cloud environment.

Note 3 to entry: A virtual site (e.g. learning management system, organization intranet) is considered a single site for the calculation of audit time.

[SOURCE:Adapted from IAF MD5:2019]

3.2

organization

person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives

Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.

[SOURCE:ISO 21001:2018, 3.1]

3.3

effectiveness

extent to which planned activities are realized and planned results are achieved

[SOURCE:ISO 21001:2018, 3.6]

3.4

objective

result to be achieved

Note 1 to entry: An objective can be strategic, tactical or operational.

Note 2 to entry: Objectives can relate to different disciplines (e.g. educational, financial, health and safety, environmental goals) and can apply at different levels (e.g. strategic, organization-wide, project, product, process).

Note 3 to entry: An objective can be expressed in other ways, for example as an intended outcome, a purpose, an operational criterion, an EOMS objective or by the use of other words with similar meaning (e.g. aim, goal or target).

Note 4 to entry: In the context of EOMS, EOMS objectives are set by the organization, consistent with the EOMS policy, to achieve specific results.

[SOURCE:ISO 21001:2018, 3.8]

3.5

risk

effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected – positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding of or knowledge of an event, its consequence or likelihood.

Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73:2009, 3.5.1.3) and “consequences” (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence

[SOURCE:ISO 21001:2018, 3.9]

3.6

competence

ability to apply knowledge and skills to achieve intended results

Note 1 to entry: The ability to apply knowledge and skills means that the learner demonstrates appropriate attitudes and behaviour in different contexts or situations with responsibility and autonomy.

[SOURCE:ISO 21001:2018, 3.10]

3.7

documented information

information required to be controlled and maintained by an organization and the medium on which it is contained

Note 1 to entry: Documented information can be in any format and media, and from any source.

[SOURCE:ISO 21001:2018, 3.11]

3.8

performance

measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to the management of activities, processes, products (including services), systems or organizations.

[SOURCE:ISO 21001:2018, 3.13]

3.9

educational organization

organization whose core business is the provision of educational products and educational services

Note 1 to entry: This can include an educational organization within a larger organization whose core business is not education, such as a professional training department.

[SOURCE:ISO 21001:2018, 3.22]

3.10

educational service

process that supports acquisition and development of learners' competence through teaching, learning or research

Note 1 to entry: The service provided in a school library is an educational service when utilized in an educational context where learning how to obtain information and resources from a library is part of the curricula.

[SOURCE:ISO 21001:2018, 3.23, modified — Note to entry added.]

3.11

educational product

learning resource

tangible or intangible goods used in pedagogical support of an educational service

Note 1 to entry: Educational products can be either physical or digital and can include textbooks, workbooks, worksheets, manipulatives (e.g. blocks, beads), flashcards, educator workshops, non-fiction, books, posters, educational games, applications, websites, software, online courses, activity books, graphic novels, reference books, DVDs, CDs, magazines and periodicals, study guides, educator guides, laboratories, models, movies, televisions shows, webcasts, podcasts, maps and atlases, standards, technical specifications and case studies.

Note 2 to entry: Educational products can be produced by any parties, including learners.

[SOURCE:ISO 21001:2018, 3.24]

3.12

learner

beneficiary acquiring and developing competence using an educational service

[SOURCE:ISO 21001:2018, 3.25]

3.13

educator

person who performs teaching activities

Note 1 to entry: In different contexts, an educator is sometimes referred to as a teacher, a trainer, a coach, a facilitator, a tutor, a consultant, an instructor, a lecturer or a mentor.

[SOURCE:ISO 21001:2018, 3.27]

3.14

staff

persons who work for and within an organization

Note 1 to entry: Staff can be referred by different terms, such as personnel, collaborator, intern, apprentice, consultant or volunteer.

Note 2 to entry: In educational organizations, staff can be clustered according to the nature of their job roles, for example teaching, researching and non-teaching staff; administrative and support staff.

Note 3 to entry: Staff can be permanent or non-permanent.

Note 5 to entry: Staff can be full-time or part-time (e.g. a cook who only works mornings in the food service; a teacher who only teaches half of a schedule).

Note 6 to entry: Staff can have different formal agreements with the educational organization (e.g. employment contract of a teacher or a clerk, client-supplier contract of a trainer, consultant, housekeeper; memorandum of understanding for an intern, apprentice, trainee, fellow or volunteer).

[SOURCE:ISO 21001:2018, 3.36, modified — Notes to entry added.]

3.15

vision

aspirations of an organization in relation to its desired future condition and duly aligned with its mission

[SOURCE:ISO 21001:2018, 3.30]

3.16

mission

reason for being, mandate and scope of an organization, translated into the context in which it operates

[SOURCE:ISO 21001:2018, 3.31]

3.17

course

distinct set of teaching and learning activities, designed to meet defined learning objectives or learning outcomes

[SOURCE:ISO 21001:2018, 3.33, modified — Note to entry removed.]

3.18

educational programme

course or consistent set of courses leading to recognition

Note 1 to entry: Recognition can take the form of a degree, a certificate of completion, participation or achievement, a badge, diploma and other forms.

[SOURCE:ISO 21001:2018, 3.34, modified — Term and definition revised.]

3.19

skill

set of know-how that allows a person to master an activity and succeed in accomplishing a task

Note 1 to entry: Skill can be cognitive, emotional, social or psychomotor.

[SOURCE:ISO 21001:2018, 3.41]

3.20

knowledge

facts, information, principles or understanding acquired through experience, research or education

[SOURCE:ISO/IEC TS 17027:2014, 2.56, modified — Definition revised.]

3.21

verification

confirmation, through the provision of objective evidence, that specified requirements have been fulfilled

[SOURCE:ISO 9000:2015, 3.8.12, modified — Notes to entry removed.]

3.22

validation

confirmation, through the provision of objective evidence, that the requirements for a specific intended use or application have been fulfilled

[SOURCE:ISO 9000:2015, 3.8.13, modified — Notes to entry removed.]

3.23

multi-site educational organization

organization having an identified central function (also referred to as a central office – but not necessarily the headquarters of the organization) at which certain EOMS activities are planned, controlled or managed, and a network of sites at which such educational services, educational products and support services are fully or partially carried out

3.24

non-educational service

process provided to learners, not as a part of the educational programme, that can have an impact on the conformity of the educational products and services included in the scope of certification

Note 1 to entry: The service provided in a school library is a non-educational service in an educational context ここで, learning how to use a library is not part of the curricula.

3.25

scientific discipline

broad domain, branch or area of content covered by an education programme or qualification

[SOURCE:Adapted from ISCED-F 2013]