ISO 32112:2025 電子商取引における取引保証 — 指標の評価と選択に関連する要素 | ページ 6

3.1

relevant factor

specific aspect that is significant or important in a particular situation or context

Note 1 to entry: These factors are considered to be relevant because they have a direct impact on the outcome, decision, understanding or analysis of the situation.

3.2

theme

specific or detailed topic or area under each relevant factor (3.1)

Note 1 to entry: By identifying and exploring themes within relevant factors, users can obtain more detailed information of each factor.

3.3

consideration point

specific issue that must be taken into account when making a decision on selecting an indicator (3.4)

Note 1 to entry: Consideration points are important because they can provide more appropriate actions. For example, a small e-store can prioritize customer service, while a larger one can focus on cost reduction and efficiency. Regardless of the context, it is essential to consider the relevant consideration points when choosing the most appropriate indicators for each theme.

3.4

indicator

quantitative, qualitative or descriptive measure

Note 1 to entry: Each indicator in this document can align with the consideration point in this document.

[SOURCE:ISO 6707-3:2022, 3.10.8, modified — Note 1 to entry has been added.]

3.5

evaluation

assessment of a deliverable against defined criteria

Note 1 to entry: In this context, a deliverable is E-commerce transactions.

Note 2 to entry: The defined criteria for evaluation are an indicator system of evaluation for E-commerce transactions that aligns with relevant factors, themes and consideration points.

[SOURCE:ISO/IEC 19792:2009, 4.1.7, modified — Note 1 to entry and Note 2 to entry have been changed.]

3.6

user

visitor or registered individual or organization that uses services of an E-commerce platform

[SOURCE:ISO 32110:2023, 3.2.17]