ISO 6273:2024 福祉用具 | ページ 6

3.1

accessibility

extent to which products, systems (3.24) , services, environments and facilities can be used by people from a population with the widest range of user (3.27) needs, characteristics and capabilities to achieve identified goals in identified contexts of use

Note 1 to entry: Context of use includes direct use or use supported by assistive products (3.2) .

[SOURCE:ISO 9241-11:2018, 3.2.2, modified — In the Note 1 to entry, “technologies” has been changed to “products”.]

3.2

assistive product

product that optimizes a person’s functioning and reduces disability

[SOURCE:ISO 9999:2022, 3.3, modified — Notes to entry have been deleted.]

3.3

consent

freely given agreements based on adequate information obtained prior to the collection or use of participant (3.15) data

[SOURCE:ISO 20252:2019, 3.20]

3.4

closed-ended question

question requiring participants (3.15) to select from a predetermined list of possible answers

[SOURCE:ISO 11136:2014, 3.2, modified — “Respondents” has been replaced with “participants”.]

3.5

context of use

combination of users (3.27) , goals and tasks (3.25) , resources, and environment

Note 1 to entry: The “environment” in a context of use includes the technical, physical, social, cultural and organizational environments.

[SOURCE:ISO 9241-11:2018, 3.1.15]

3.6

data collection instrument

tool created for the purpose of gathering data from participants (3.15)

[SOURCE:ISO 20252:2019, 3.24]

3.7

effectiveness

accuracy and completeness with which users (3.27) achieve specified goals

[SOURCE:ISO 9241-11:2018, 3.1.12]

3.8

efficiency

resources used in relation to the results achieved

Note 1 to entry: Typical resources include time, human effort, costs and materials.

[SOURCE:ISO 9241-11:2018, 3.1.13]

3.9

focus group interview

open discussion with a small number of selected participants (3.15) conducted by a moderator (3.13)

Note 1 to entry: Focus groups can be conducted face-to-face, by telephone, online or by a combination of these. Online focus groups can be synchronous or real-time (e.g. chat sessions), or asynchronous over an extended period of time (e.g. message or bulletin boards).

[SOURCE:ISO 20252:2019, 3.42, modified — “interview” has been added to term; preferred term “group discussion” has been removed.]

3.10

impairment

problem in body function or structure related to a significant deviation or loss

Note 1 to entry: Impairments can be temporary or permanent; progressive, regressive or static; intermittent or continuous.

[SOURCE:ICF 2001, WHO]

3.11

interview

oral questioning technique which results in a transfer of information from the interviewee to an interviewer (3.12) or surveyor

Note 1 to entry: This technique obtains direct reactions to questions, in contrast to written questionnaires (3.20) or self-assessment (self-recording).

Note 2 to entry: Interviews can be subdivided according to the number of interviewees into one-to-one interviews and group interviews.

Note 3 to entry: Interviews can be structured, semi-structured or unstructured.

Note 4 to entry: Where semi-structured or unstructured interviews are used with a group of respondents, these are usually described as focus groups or group discussions.

[SOURCE:ISO 16439:2014, 3.30, modified — In the term, “researcher” has been changed to “surveyor”.]

3.12

interviewer

person involved in the collection of data for market, opinion and social survey (3.23)

Note 1 to entry: Interviewers include, but are not limited to, face-to-face and telephone interviewers, recruiters for qualitative or other survey, and other people carrying out data collection by observation, and persons collecting data from retail outlets, following instructions from the surveyor.

[SOURCE:ISO 20252:2019, 3.40, modified — “Fieldworker” has been removed as preferred term, and “interviewer” changed from admitted to preferred term. In the Note 1 to entry, “research” has been changed to “survey” and “service provider” has been changed to “surveyor”.]

3.13

moderator

individual responsible for facilitating the interactions among participants (3.15) of a focus group or other qualitative forums

[SOURCE:ISO 20252:2019, 3.53]

3.14

open-ended question

type of question where participants (3.15) are asked to answer in their own words

[SOURCE:ISO 20252:2019, 3.59, modified — Preferred term “open-ended response” has been removed.]

3.15

participant

respondent

subject

person or organisation from whom or about whom data are collected for a survey (3.23)

[SOURCE:ISO 20252:2019, 3.62, modified — Preferred term “data subject” has been replaced with “subject”. In the definition, “research” has been changed to “survey”.]

3.16

personal data

information relating to a natural living person that can be used to identify an individual

Note 1 to entry: The identification can be made for example by reference to direct identifiers (e.g. name, specific geographic location, telephone number, picture, sound, video recording or biometric data) or indirectly by reference to an individual’s physical, physiological, mental, economic, cultural or social characteristics.

[SOURCE:ISO 20252:2019, 3.65]

3.17

qualitative data

data describing, but not measuring the attributes or properties of an object, in particular the reasons for human actions

Note 1 to entry: The attributes can be categorized into classes that may be assigned numeric values.

[SOURCE:ISO 16439:2014, 3.52]

3.18

qualitative survey

analysis of motivations, patterns of thought, opinion, attitude, assessment or behaviour, via survey (3.23) techniques such as focus groups, depth interviews (3.11) , discourse content analysis and qualitative observational survey

[SOURCE:ISO 20252:2019, 3.72, modified — “Research” was changed to “survey” in the term and in the definition.]

3.19

quantitative data

data in numerical form expressing a certain quantity, amount or range, amenable to statistical manipulation

Note 1 to entry: Quantitative data are usually expressed in measurement units, e.g. number of loans, percentage of interviewees.

3.20

questionnaire

structured or partly structured tool or instrument for collecting data, consisting of a series of questions

Note 1 to entry: Questionnaires can be self-completion or administered by a surveyor.

[SOURCE:ISO 20252:2019, 3.74, modified — In the Note 1 to entry, “fieldworker” has been changed to “surveyor”.]

3.21

sample

subset of the target population from which data are collected

[SOURCE:ISO 20252:2019, 3.86]

3.22

satisfaction

extent to which the user's (3.27) physical, cognitive and emotional responses that result from the use of a system (3.24) , product or service meet the user’s needs and expectations

Note 1 to entry: Satisfaction includes the extent to which the user experience that results from actual use meets the user’s needs and expectations.

Note 2 to entry: Anticipated use can influence satisfaction with actual use.

[SOURCE:ISO 9241-11:2018, 3.1.14]

3.23

survey

data collection from a sample (3.21) of a target population to which inferences can be made

[SOURCE:ISO 20252:2019, 3.98]

3.24

system

product, service, or built environment or any combination of them with which the user (3.27) interacts

[SOURCE:ISO/IEC Guide 71:2014, 2.1]

3.25

task

activities required to achieve a goal

3.26

usability

extent to which a system (3.24) , product or service can be used by specified users (3.27) to achieve specified goals with effectiveness (3.7) , efficiency (3.8) and satisfaction (3.22) in a specified context of use (3.5)

Note 1 to entry: The “specified” users, goals and context of use refer to the particular combination of users, goals and context of use for which usability is being considered.

Note 2 to entry: The word “usability” is also used as a qualifier to refer to the knowledge, competencies, activities and design attributes that contribute to usability, such as usability expertise, usability professional, usability engineering, usability method, usability evaluation, usability heuristic.

[SOURCE:ISO 9241-11:2018, 3.1.1]

3.27

user

person with a disability for whom the assistive product (3.2) is intended

[SOURCE:ISO 21856:2022, 3.32]

3.28

user accessibility needs

user (3.27) needs related to features or attributes that are necessary for a system (3.24) to be accessible

Note 1 to entry: User accessibility needs vary over time and across contexts of use.

[SOURCE:ISO/IEC Guide 71:2014, 2.4]