ISO/IEC TS 20000-16:2025 情報技術 — サービス管理 — Part 16:ISO/IEC 20000-1 に基づくサービス管理システム内の持続可能性に関するガイダンス | ページ 6

3.1

adaptation

adjustments in ecological, social or economic systems in response to actual or expected climatic stimuli and their effects or impacts

Note 1 to entry: Adaptation refers to changes in processes, practices and structures to moderate potential damages or to benefit from opportunities associated with climate change.

[SOURCE:ISO/IWA 42:2022, 3.1.5]

3.2

bribery

offering, promising, giving, accepting or soliciting of an undue advantage of any value (which could be financial or non-financial), directly, or indirectly, and irrespective of location(s), in violation of applicable law, as an inducement or reward for a person acting or refraining from acting in relation to the performance of that person’s duties

Note 1 to entry: The above is a generic definition. The meaning of the term"bribery" is as defined by the anti-bribery law applicable to the organization and by the anti-bribery management system designed by the organization.

[SOURCE:ISO 37001:2016, 3.1]

3.3

climate

statistical description of weather in terms of the mean and variability of relevant quantities over a period of time ranging from months to thousands or millions of years

Note 1 to entry: The classical period for averaging these variables is 30 years, as defined by the World Meteorological Organization.

Note 2 to entry: The relevant quantities are most often near-surface variables such as temperature, precipitation and wind.

[SOURCE:ISO Guide 84:2020, 3.1.1]

3.4

climate change

change in climate that persists for an extended period, typically decades or longer

Note 1 to entry: Change in climate can be identified (e.g. by using statistical tests) by changes in the mean and/or the variability of its properties.

Note 2 to entry: Climate change might be due to natural processes, internal to the climate system, or external forces such as modulations of the solar cycles, volcanic eruptions, and persistent anthropogenic changes in the composition of the atmosphere or in land use.

[SOURCE:ISO Guide 84:2020, 3.1.2, modified —"external forcings" changed to"external forces" in the definition.]

3.5

circular economy

economic system that systemically maintains a circular flow of resources, by regenerating, retaining or adding to their value while contributing to sustainable development

[SOURCE:ISO 5020:2022, 3.3.1]

3.6

eco-design

methodical approach that takes into consideration the environmental aspects of the design and development process with the aim of reducing the negative environmental impacts throughout the lifecycle of a product

[SOURCE:IEC 62430:2019]

3.7

ecolabel

environmental label

claim which indicates the environmental aspects of goods or services

Note 1 to entry: An environmental label or declaration may take the form of a statement, symbol or graphic on a product or package label, in product literature, in technical bulletins, in advertising or in publicity, amongst other things.

Note 2 to entry: Ecolabels^[24] are an international method of showing compliance to various sustainability frameworks.

[SOURCE:ISO 20400:2017, 3.4, modified — Note 2 to entry has been added; the preferred term"environmental label" has been changed to an admitted term and"ecolabel" has been added as the preferred term.]

3.8

eco-responsibility

attitude, behaviour and activity of a person or an organization to make informed environmental, social and economic choices to position the protection of the planet first

3.9

environmental impact

change to the environment whether adverse or beneficial, wholly or partially resulting from an organization’s environmental aspects

[SOURCE:ISO 14001:2015, 3.2.4]

3.10

greenhouse gas

GHG

gaseous constituent of the atmosphere, natural or anthropogenic, that absorbs and emits radiation at specific wavelengths within the spectrum of infrared radiation emitted by the Earth's surface, the atmosphere and clouds

Note 1 to entry: Greenhouse gases caused by human activities and relevant for this document include carbon dioxide (CO₂), methane (CH₄), nitrous oxide (N₂O), hydrofluorocarbons (HFCs), perfluorocarbons (PFCs), sulfur hexafluoride (SF₆) and nitrogen trifluoride (NF₃).

[SOURCE:IWA 42:2022, 3.2.1]

3.11

resilience

ability to resist, adapt to, or quickly recover from potentially disruptive events or conditions, whether natural or anthropogenic, in order to maintain or restore the intended service

[SOURCE:ISO 21931-1:2022, 3.1.12]

3.12

social responsibility

Note 1 to entry: Activities include products, services and processes.

Note 2 to entry: Relationships refer to an organization's activities within its sphere of influence.

[SOURCE:ISO Guide 82:2019, 3.4]

3.13

supply chain

two-way relationship of organizations, people, processes, logistics, information, technology and resources engaged in activities and creating value from the sourcing of materials through the delivery of products or services

Note 1 to entry: The supply chain may include vendors, subcontractors, manufacturing facilities, logistics providers, internal distribution centres, distributors, wholesalers and other entities that lead to the end user.

[SOURCE:ISO 22300:2021, 3.1.271]

3.14

sustainability

state of the global system, including environmental, social and economic aspects, in which the needs of the present are met without compromising the ability of future generations to meet their own needs

Note 1 to entry: The environmental, social and economic aspects interact, are interdependent and are often referred to as the three dimensions of sustainability.

Note 2 to entry: Sustainability is the goal of sustainable development.

[SOURCE:ISO Guide 82:2019, 3.1]

3.15

sustainability aspect

aspect of an activity or goods or services that, during the life cycle of the activity, or goods or services, is related to sustainability, positively or negatively

[SOURCE:ISO 20400:2017, 3.34]

3.16

sustainability impact

positive or negative change to society, economy or the environment, wholly or partially resulting from past and present decisions and activities of an organization

[SOURCE:ISO 21401:2018, 3.39, modified —"accommodation establishment" has been changed to"organization" in the definition.]

3.17

sustainability indicator

indicator related to economic, environmental and social impacts

[SOURCE:ISO 6707-3:2022, 3.10.9]

3.18

sustainable development

development that meets the environmental, social and economic needs of the present without compromising the ability of future generations to meet their own needs

Note 1 to entry: Derived from the Brundtland Report.^[25]

[SOURCE:ISO Guide 82:2019, 3.2]

3.19

sustainable procurement

procurement that has the most positive environmental, social and economic impacts possible over the entire lifecycle

Note 1 to entry: Sustainable procurement involves the sustainability aspects related to the goods or services and to the suppliers along the supply chains.

Note 2 to entry: Sustainable procurement contributes to the achievement of organizational sustainability objectives and goals and to sustainable development in general.

[SOURCE:ISO 20400:2017, 3.38]